22 January 2018

TalkTalk most complained-about broadband provider


TalkTalk has been named as the most complained-about broadband firm in the UK, according to the latest report from regulator Ofcom.

The watchdog received nearly 250 complaints a day about communications services from July to September 2017.

The Post Office came out worst for landline services and Vodafone received most complaints from mobile users.

In response, TalkTalk said closure of customer service centres in India had been partially to blame. "That move, and a radical shift to self serve, is already delivering a material improvement in customer satisfaction and we expect complaint data for 2018 to reduce significantly," the firm said in a statement, adding that it was "disappointed" by the figures.

TalkTalk and BT received the worst customer satisfaction scores in a survey of 12 broadband providers, conducted by Which last year.


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